{"id":533,"date":"2011-01-04T18:30:45","date_gmt":"2011-01-04T23:30:45","guid":{"rendered":"http:\/\/www.archimediastudios.com\/corporate\/?p=533"},"modified":"2011-01-07T09:25:40","modified_gmt":"2011-01-07T14:25:40","slug":"the-meaning-of-yes-in-sales","status":"publish","type":"post","link":"https:\/\/www.archimediastudios.com\/corporate\/2011\/01\/the-meaning-of-yes-in-sales\/","title":{"rendered":"The meaning of &#8220;Yes&#8221; in Sales?"},"content":{"rendered":"<p><a rel=\"attachment wp-att-564\" href=\"http:\/\/www.archimediastudios.com\/corporate\/2011\/01\/the-meaning-of-yes-in-sales\/handshake\/\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-564\" title=\"handshake\" src=\"http:\/\/www.archimediastudios.com\/corporate\/wp-content\/uploads\/2011\/01\/handshake-150x64.jpg\" alt=\"\" width=\"150\" height=\"64\" srcset=\"https:\/\/www.archimediastudios.com\/corporate\/wp-content\/uploads\/2011\/01\/handshake-150x64.jpg 150w, https:\/\/www.archimediastudios.com\/corporate\/wp-content\/uploads\/2011\/01\/handshake-300x129.jpg 300w, https:\/\/www.archimediastudios.com\/corporate\/wp-content\/uploads\/2011\/01\/handshake-1024x440.jpg 1024w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>One of the most common problems I hear about from sales teams is the problem of traction. They can get into the big companies, but they can\u2019t get that \u201cyes\u201d to turn into dollars. We here&#8230;.<\/p>\n<blockquote><p>\u201cWe\u2019re getting commitments, but we\u2019re not getting orders\u2026\u201d<\/p>\n<p>\u201cSome of the biggest companies out there are our customers, we just aren\u2019t getting the volume\u2026\u201d<\/p>\n<p>\u201cThe decision-maker is saying we\u2019re going to get the business, but then her people order from their old suppliers\u2026\u201d<\/p><\/blockquote>\n<p>Sales people are pathologically optimistic, and that\u2019s a good thing. If they weren\u2019t, how could they get out and face the rejection and frustration that accompanies the sales process? But that optimism carries with it some inherent dangers for their companies.<\/p>\n<p><strong>False positives, missed signals and \u2018hope\u2019<\/strong><\/p>\n<p>Sales people receive a variety of \u201cyes\u201d answers during the sales process that create the sense that a deal has occurred. In reality, there is at least one unseen step in the decision spectrum where the \u201cmaybe\u201d masquerades as \u201cyes.\u201d You can probably spot it:<\/p>\n<p>1.\u00a0<strong>Curiosity.<\/strong> Buyers are seeking market intelligence, wondering if there is an alternative to what they are doing now and if they can negotiate concessions out of their current provider using your offering as leverage.<\/p>\n<p>2.\u00a0<strong>Interest.<\/strong> Buyers are considering your solution in a head-to-head comparison with what they are doing now or with other options.<\/p>\n<p>3.\u00a0<strong>Commitment.<\/strong> Buyers have agreed you are a qualified vendor that they will use for future purchases. The unstated part of this idea is the \u201cif\u201d factor. That means that their agreement hinges on a series of elements:<\/p>\n<ul>\n<li>If there is enough time to do a vendor change out on the project;<\/li>\n<li>If you can beat the reduced price that their old vendor has offered them to keep their business;<\/li>\n<li>If the specification on the work lines up with your unique capabilities, rather than just your same abilities as their current solution;<\/li>\n<li>If the key internal supporters of the current vendor don\u2019t make too much noise.<\/li>\n<\/ul>\n<p>4.\u00a0<strong>Decision.<\/strong> Purchase order or signed Statement of Work with contract and terms.<\/p>\n<p><strong>Always a step behind<\/strong><\/p>\n<p>The real false positive is hidden between the steps of Interest and Decision: the Commitment. Most of us think that getting Commitment means that we are getting a decision. We are not.<\/p>\n<p>. To find out where customers really are, we prefer to use behavioral analysis rather than pathologically optimistic impressions.<\/p>\n<p>Here\u2019s how it makes a difference in each of the four steps:<\/p>\n<p><strong>1. Curiosity<\/strong><\/p>\n<p>&#8211; Impressions: Customer asks lots of questions, shows enthusiasm, disparages current solution provider.<\/p>\n<p>&#8211; Behaviors: Customer brings other people to the meeting, keeps time and information commitments.<\/p>\n<p><strong>2. Interest<\/strong><\/p>\n<p>&#8211; Impressions: Customer asks \u201cwhat if we worked together\u201d questions, talks pricing and scenarios.<\/p>\n<p>&#8211; Behaviors: Customer accepts Executive Sponsorship Agreement.<\/p>\n<p><strong>3. Commitment<\/strong><\/p>\n<p>&#8211; Impressions: Customer declares \u201cWe are going to work with you.\u201d<\/p>\n<p>&#8211; Behaviors: Customer outlines specific Purchase Schedule or Project Scopes.<\/p>\n<p><strong>4. Decision<\/strong><\/p>\n<p>&#8211; Impressions: Customer discusses upcoming projects and work in detail.<\/p>\n<p>&#8211; Behaviors: Customer purchases Order or Scope of Work.<\/p>\n<p>If you look at the Impressions under each item, you can understand why you get fooled. These are all great signs that we are going to get business, right? Well, sort of. But these indicators are not concrete behaviors that demonstrate real money coming your way.<\/p>\n<p>Sales people often fear pushing too hard, so we are satisfied with impressions and don\u2019t move prospects to behavior. Just remember that the money comes with the behaviors, not the words.<\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>What to do<\/strong><\/p>\n<p>We encourage the following changes in the sales process:<\/p>\n<p>1. Use the guidelines outlined above and define the four \u00a0levels of \u201cyes\u201d by behavior, not impressions.<\/p>\n<p>2. Work through your current pipeline with this model to determine the real status of your accounts.<\/p>\n<p>3. Push your sales organizations and teams to move the accounts out of impression measurement to behavior measurement.<\/p>\n<p>4. Secure behaviors for your \u201cyes\u201d answers from your prospects.<\/p>\n<p>If you are getting the answers you want, but are not getting the traction, maybe the answers\u00a0are hollow. It is possible that they are really \u201cmaybes\u201d all dressed up. Turn them into real \u201cyes\u201d answers by locking in the behaviors that prove it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most common problems I hear about from sales teams is the problem of traction. They can get into the big companies, but they can\u2019t get that \u201cyes\u201d to turn into dollars. We here&#8230;. \u201cWe\u2019re getting commitments, but we\u2019re not getting orders\u2026\u201d \u201cSome of the biggest companies out there are our customers, we [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":564,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-533","post","type-post","status-publish","format-standard","has-post-thumbnail","category-marketing-insights","entry"],"_links":{"self":[{"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/posts\/533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/comments?post=533"}],"version-history":[{"count":4,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/posts\/533\/revisions"}],"predecessor-version":[{"id":566,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/posts\/533\/revisions\/566"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/media\/564"}],"wp:attachment":[{"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/media?parent=533"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/categories?post=533"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.archimediastudios.com\/corporate\/wp-json\/wp\/v2\/tags?post=533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}